Shipping policy

Shipping Policy

Last updated: [Insert Date]

1. Overview

At Exempower, we are committed to delivering high-quality fitness products in a timely, transparent, and reliable manner. This Shipping Policy outlines how orders are processed, shipped, and delivered, as well as important information regarding shipping costs, timelines, and responsibilities.

By placing an order with Exempower, you agree to the terms outlined in this policy.

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2. Order Processing

• Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is successfully received.

• During periods of high demand (e.g., sales, promotions, or product launches), processing times may be extended. Any delays will be communicated where possible.

• Orders cannot be modified or cancelled once they have been processed for shipment.

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3. Shipping Destinations

Exempower ships to:

• Domestic addresses within [your country]

• International addresses, subject to availability and local regulations

We do not ship to P.O. boxes or restricted locations where carriers cannot deliver.

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4. Shipping Methods & Delivery Times

Delivery times are estimates and begin once the order has been shipped, not when it is placed.

Delivery times may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

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5. Shipping Costs

• Shipping costs are calculated at checkout based on order weight, destination, and shipping method.

• Any applicable taxes, customs duties, or import fees are the responsibility of the customer and are not included in the shipping fee unless stated otherwise.

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6. Tracking Information

• Once your order has shipped, you will receive a confirmation email with tracking details.

• Tracking updates may take up to 24 hours to appear after shipment.

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7. International Shipping & Customs

For international orders:

• Customers are responsible for ensuring that products comply with local import laws and regulations.

• Exempower is not responsible for delays, seizures, or additional fees imposed by customs authorities.

• Refused or unclaimed international shipments may not be eligible for refunds.

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8. Damaged, Lost, or Missing Packages

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging.

• If a package is marked as delivered but not received, customers must notify us within 7 days of the delivery confirmation.

• Exempower is not responsible for lost or stolen packages once delivery has been confirmed by the carrier.

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9. Incorrect Shipping Information

• Customers are responsible for providing accurate and complete shipping information.

• Exempower is not liable for orders delayed or lost due to incorrect or incomplete addresses.

• Additional shipping fees may apply if a package must be re-shipped.

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10. Fitness Equipment & Oversized Items

• Certain fitness equipment or oversized items may require special handling or freight shipping.

• Additional shipping charges or extended delivery times may apply and will be clearly communicated at checkout or after purchase.

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11. Changes to This Policy

Exempower reserves the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.

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12. Contact Information

If you have any questions regarding shipping, please contact us:

Exempower
Email: [exempower@yahoo.com]
Website: [https://exempower.com/  ]